How much are the shipping costs?
Shipping is free for orders of €65 or more, excluding oversized items. For any order under €65, shipping fees will be charged.
For orders over 30 kg and oversized items, shipping will be free from €1,000 of purchases. Shipping costs for orders below €1,000 will be charged. Details of the rates are available in our general terms and conditions of sale.
What delivery methods are available?
If your order is not considered oversized, you can choose home delivery or delivery to one of the Mondial Relay® Point Relais® pickup points.
If your order is oversized or contains bulky items, home delivery by a specialist delivery service will be arranged by appointment.
Find all the details regarding delivery and rates in our general terms and conditions of sale.
What are the delivery times?
If your order is not considered oversized, we commit to delivering it to you within 3 to 5 business days.
For orders of oversized products delivered by our specialist delivery service, a lead time of 7 to 10 business days is required.
A shipping confirmation email will be sent to you as soon as your order has left our warehouses. You can also track the status of your order in the "Order history and details" section of your account.
A product is missing from my parcel — what should I do?
If a product is missing or if you notice damage upon delivery of your order, you must report it on the delivery note and inform us within 3 days of delivery, via our contact form or by registered letter.
I received a non-conforming product or one with a defect — what should I do?
If a product you received does not conform or has a defect, we invite you to contact Customer Service as soon as possible via our contact form.
The parcel or a product is damaged — what should I do?
If your parcel is damaged, you must report it on the delivery note and inform us within 3 days of delivery, via our contact form or by registered letter.
Do you deliver abroad?
We offer delivery within metropolitan France (including Corsica and Monaco) for all order types. We can also deliver to the following countries, for non-oversized orders only: Germany, Belgium, Luxembourg, the Netherlands, Denmark, Spain, Hungary, Italy, Poland, Portugal, Czech Republic, Slovakia, Austria, Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Lithuania, Romania, Slovenia and Sweden.
Do you deliver to Corsica?
We deliver to metropolitan France, including Corsica.
I have not received my order — what should I do?
If you think your order is experiencing a delivery delay, go to your account in the "Order history and details" section to track its status.
If you notice a problem, we invite you to write to us via our contact form so that we can review the delivery of your order.
Is it possible to have a delivery address different from the billing address?
It is entirely possible to enter a delivery address different from the billing address. You can add an address at any time in your account.
Simply choose the desired addresses when placing your order, or add the address directly when placing your order, at the "Addresses" step, by clicking on "Add a new address".